Your MemoriesWe are committed to excellence through exceptional customer service and consistent quality of the highest caliber. We bring our expertise and innovation together with your vision to create treasured memories.
Privacy of Customer Property
We take steps to safeguard the privacy of your images. Technicians involved in the fulfillment of your order are trained to be discreet and responsible with the content of every order. All associates are contractually committed to the confidentiality of our clients. Image content is not disclosed in any form to any party not directly involved with order fulfillment, except where required by law.
Email Privacy Policy
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you. Each email sent contains an easy, automated way for you to cease receiving email from us. If you wish to do this, simply follow the instructions at the end of any email.
Jobs
Our people drive our success, and we're always looking for new partners. If you think you'd be a great addition to our team, fill out an application and drop it off or mail it in. If you have a resume, please include it with your application.
Our Photo Lab is a fully digital production environment utilizing state of the industry CCD-scanning, continuous-tone laser exposure technology and the finest in long-life ink and archival papers. Our production balance is the culmination of 20+ years of photofinishing experience utilizing a longstanding, rigorous schedule of multi-daily calibration. We offer consistently superior quality for professionals and amateurs alike. If you are a color-conscience photographer with your own creative needs, please familiarize yourself with our workflow to better enable our delivery of the finished product you desire.
Digital File Requirements
We support all digital camera media and more, including:Compact Flash, SD, SmartMedia, Memory Stick, xD, USB, PC Card, ZIP** 100PC, 250PC, 750PC, Floppy, CD* or DVD*?
*CDs and DVDs must be finalized. We support DVD+r, DVD-r, and DVD+/-.
**We do not accept Mac-formatted Zip Disks.
File Types
We can print directly from the following image files:
Jpeg (.jpg), Bitmap (.bmp), single layer or flattened Tiff (.tif [PC Only])) , single layer or flattened Photoshop Document (.psd,.pdd)
We are able to convert from these file types (file prep charge applies):
Layered .tif or .psd, Photoshop PDF (.pdf ,.pdp), Compuserve GIF (.gif), Ping (.png) and targa (.tga)`
We do not print or convert from camera-raw files.¸
All files must be RGB (no CMYK, no greyscale), 8-bit color.File-Prep charges apply for any file-type or color-mode conversion.
'Save As' Image saving recommendations:
Save tiff files with Compression set to NONE and Byte Order set to IBM PC.Save jpeg files Quality set to 10 (lowest compression) and Format Option set to Baseline (standard).
Tip: If you plan on opening, editing and re-saving a file more than once, save as a tiff or bitmap instead of jpeg. Jpegs suffer quality degradation each time they are altered and re-saved.
Size, Resolution & Cropping
What size should it be?
It's best to leave the size and resolution of your digital picture as-is. If you have to crop, maintain the proper proportion.
If you're creating a graphic document, make it a common photo size like 4x6. If you need a custom size, we can print that too, just let us know when you order.
What resolution is best?
Again, if possible, don't change the resolution of your digital picture.
If you're creating a graphic document, we recommend 300 ppi [pixels per inch]. Our lab is capable of printing photos up to 8x12 at a max resolution of 400ppi and giclee enlargements up to 360ppi.
Cropping
If you are cropping your images, use an application that supports proportion-correct cropping. We recommend Photo Finale or Adobe Photoshop .
Color Management
Since all cameras and monitors record and display color a little differently, it's usually best to leave color correction to us.
I'd like to color correct my own images.
We have several tools available which allow you to edit and enhance your digital images as you order including in-store kiosks, free online albums and free desktop software. If you prefer editing in other applications such as Adobe Photoshop, feel free to contact our lab manager for recommendations using color managed or unmanaged workflow to ensure accurate color.
Color correcting at home without color management.
Follow these steps to ensure that you're working in a digital-photo-friendly environment:Use sRGB or AdobeRGB as your default color space (where applicable). Do not convert images to other color spaces when opening, and do not imbed ICC Profiles other than sRGB or AdobeRGB when saving. View your monitor in subdued lighting with minimal glare. View prints in daylight or light that is as close to daylight balance as possible. Print a few test images at our lab, then compare to the digital images on your monitor and note any differences. These differences should be accounted for when color correcting future images.
Limit of Liability
We are not responsible for corrupt or lost file data. Always back-up your data before submitting to print agencies. Be aware that color characteristics, especially computer-generated colors, may vary from monitor-preview to print. We recommend proofing images in print before ordering quantity or enlargements. Our sales associates are available with tools to preview and edit your images before submission. Contact lab manager for recommendations in editing, saving and preparing images for print.
Our people drive our success, and we're always looking for new partners. If you think you'd be a great addition to our team, fill out an application and drop it off or mail it in. If you have a resume, please include it with your application. 
General Information: 
